Effective Date: 06/20/2025
Last Updated: 06/20/2025

Welcome to GEMSTONEFRAGRANCE. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing gemstonefragrance.com or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before using our site.

1. Company Overview

GEMSTONEFRAGRANCE is an online retailer specializing in authentic, luxurious brand-name colognes and fragrances, offered at highly discounted prices. We aim to make premium scents accessible without compromising on quality or authenticity.

2. Order Acceptance and Processing

All orders placed through gemstonefragrance.com are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies, or errors in product or pricing information. Once your order is placed, you will receive an order confirmation via email. This email does not signify our acceptance of your order; it only confirms we have received it.

3. Shipping Policy

We are committed to delivering your order in a timely, secure manner. Here is our detailed shipping policy:

3.1. Processing Times

Orders are processed within 1–3 business days, excluding weekends and holidays. Processing time may be extended during promotional events or high-volume periods.

3.2. Shipping Carriers

We use USPS, UPS, FedEx, and for international orders, DHL or local carriers depending on destination and service availability.

3.3. Estimated Delivery Times

• USA: 3–7 business days

• Canada: 5–10 business days

• International: 7–15 business days

These are estimated ranges and are not guaranteed.

3.4. Tracking Information

Tracking numbers will be emailed once your order is shipped. You can track your package through the carrier’s website.

3.5. Shipping Address Responsibility

It is the customer’s responsibility to ensure the shipping address is complete and accurate. We are not liable for lost packages due to address errors.

3.6. Shipping Delays

GEMSTONEFRAGRANCE is not responsible for shipping delays caused by carriers, customs, weather conditions, or factors beyond our control.

4. Return Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges based on personal fragrance preferences. However:

• If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at GEM@gemstonefragrance.com.

• Include your order number, clear photos of the product, and a description of the issue.

• We will review your case and, at our discretion, may offer a replacement or a refund.

5. Digital Products Policy

Some items, such as gift cards, promotional downloads, or digital offers, may be delivered electronically. These digital products are non-refundable and non-replaceable once sent. Please confirm your email is correct at checkout.

6. Product Authenticity Guarantee

We proudly guarantee that all fragrances sold on GEMSTONEFRAGRANCE are 100% authentic and original. Our products are sourced from licensed distributors and trusted wholesale partners. We do not sell used, counterfeit, or tester bottles.

7. Privacy Policy

Your privacy is important to us. When you place an order or interact with our site, we collect necessary personal information such as your name, address, email, and payment details. We use this information to process orders and communicate with you.
We do not sell or share your information with third parties except those required to complete your transaction (e.g., shipping and payment processors). For more, refer to our full Privacy Policy.

8. Payment and Security

We accept major credit and debit cards, as well as secure digital wallets. Payments are encrypted and processed through third-party gateways. Your financial data is never stored on our servers. All transactions are secure and PCI-compliant.

9. Account Responsibility

If you create an account on our site, you are responsible for maintaining the confidentiality of your credentials. GEMSTONEFRAGRANCE is not responsible for unauthorized use of your account due to lost or compromised login information.

10. Intellectual Property

All content on gemstonefragrance.com — including text, logos, images, branding, and descriptions — is the intellectual property of GEMSTONEFRAGRANCE. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law, GEMSTONEFRAGRANCE shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our site or products. Our liability is limited to the purchase price of the item in question.

12. Indemnification

You agree to indemnify and hold harmless GEMSTONEFRAGRANCE, its owners, employees, and affiliates from any claims, liabilities, damages, and legal expenses arising from your misuse of the website or violation of these Terms.

13. Modifications to Terms

We reserve the right to update these Terms at any time without notice. Any changes will be effective immediately upon posting on this page. Continued use of our site constitutes acceptance of the revised terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States and the State in which GEMSTONEFRAGRANCE operates, without regard to conflict of law principles.

15. Contact Information

If you have any questions about these Terms or any of our policies, please contact us:

📧 Email: GEM@gemstonefragrance.com
🌐 Website: https://gemstonefragrance.com

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