Shipping Policy – GEMSTONEFRAGRANCE

At GEMSTONEFRAGRANCE, we are committed to delivering your luxury cologne orders quickly, securely, and efficiently. Below is everything you need to know about our shipping process:

1. Order Processing

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• During peak times or promotional sales, processing times may be extended slightly.

2. Shipping Rates & Delivery Times

• We offer flat-rate and free shipping options based on your location and order total. Shipping rates will be calculated and displayed at checkout.

• Estimated delivery times:

  • USA: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–15 business days

• Expedited shipping options are available at checkout for an additional fee.

3. Carriers Used
We primarily use USPS, UPS, and FedEx for domestic shipments. International orders may be shipped via DHL or local postal services, depending on the destination.

4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment directly via the carrier’s website.

5. Shipping Delays
While we strive to meet all delivery timelines, please note that occasional delays may occur due to high order volumes, weather conditions, customs clearance, or carrier-related issues. GEMSTONEFRAGRANCE is not responsible for delays once your package is in transit.

6. International Shipping
We offer worldwide shipping! Please note:

• Customs duties, taxes, and fees may apply upon delivery and are the responsibility of the customer.

• International shipping times can vary due to customs processes.

7. Address Accuracy
Please double-check that your shipping address is correct at checkout. GEMSTONEFRAGRANCE is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, contact us immediately at GEM@gemstonefragrance.com. We’ll work with you and the carrier to resolve the issue.